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Refund Policy

Refund Policy for Built2Last Run Club Merch Store

Last Updated: February 13, 2025

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At Built2Last Run Club Merch Store, we want you to be completely satisfied with your purchase. If your order is lost or damaged during transit, we offer a 30-day refund policy. Please review the details below for our full refund process.

1. Eligibility for Refunds

You are eligible for a refund if:

  • Your item is lost or damaged during shipping.

  • You contact us within 30 days from the date of delivery to report the issue.

2. Requesting a Refund

To request a refund for a lost or damaged item:

  • Contact Us: Please reach out to our customer service team at built2lastatlanta@gmail.com or 803-431-3900 within 30 days of receiving your order.

  • Provide Proof: For damaged items, please provide photos of the damage to help expedite the refund process. For lost items, please provide your order number and a description of the issue.

  • Refund Process: Once your refund request is reviewed and approved, we will issue a full refund to the original payment method.

3. Damaged Items

If your item arrives damaged:

  • Please report the damage within 30 days of delivery.

  • We may request that you return the damaged item, or we may issue a refund without requiring the return.

  • If your damaged item is eligible for a refund, we will process it within 5–7 business days.

4. Lost Items

If your item is lost during shipping:

  • If tracking information shows that the package was not delivered, please contact us within 30 days of the expected delivery date.

  • We will investigate the issue with the carrier. If we confirm that the package was lost, we will issue a full refund for your order.

5. Non-Refundable Items

  • Items that are not damaged or lost are not eligible for a refund.

  • Custom or personalized items (if applicable) may not be refundable unless damaged or lost.

6. Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow 5–7 business days for the refund to be processed and reflected in your account.

7. Exchanges

If you prefer an exchange instead of a refund for damaged or lost items, please contact us and we will arrange for a replacement.

8. Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to our customer service team:

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